Shipping policy

Shipping Policy for B. Renée Arts & Crafts - Effective Date: January 1, 2020

At B. Renée Arts & Crafts, I strive to provide a seamless and efficient shipping experience for my valued customers. Please review my shipping policy to understand how I handle the processing and delivery of your orders.

Order Processing:

  1. Order Confirmation:

    • Once you place an order, you will receive an order confirmation email containing details of your purchase. Please review this confirmation and contact me immediately if there are any errors.

  2. Processing Time:

    • Orders are typically processed within 7-21 business days (excluding weekends and holidays). Processing times may vary during peak seasons or due to circumstances beyond my control.

Shipping Methods:

  1. Shipping Carriers:

    • I primarily use USPS and UPS to deliver my products. The choice of carrier may depend on factors such as your location and the nature of the items ordered.

  2. Shipping Speeds:

    • I offer various shipping options, including standard and expedited shipping. Shipping speeds and delivery times depend on the shipping method selected during checkout.

Shipping Costs:

  1. Shipping Fees:

    • Shipping fees are calculated based on the weight of your order, the shipping method chosen, and your location. You can view the shipping costs during the checkout process before finalizing your purchase.

  2. Free Shipping:

    • I may offer free shipping promotions under certain conditions. Please refer to my website or promotional materials for details on any ongoing free shipping offers.

Shipping Restrictions:

  1. International Shipping:

    • I currently [do/do not] offer international shipping. If international shipping is available, please note that additional customs duties or taxes may apply, and customers are responsible for these fees.

  2. P.O. Boxes and APO/FPO Addresses:

    • I ship to P.O. boxes and APO/FPO addresses using standard shipping methods.

Order Tracking:

  1. Tracking Information:

    • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment.

  2. Delivery Confirmation:

    • I consider an order "delivered" when the carrier's tracking system shows that it has been delivered to the address provided during checkout. Please ensure the accuracy of your shipping information.

Lost or Damaged Shipments:

  1. Lost Shipments:

    • If your order is lost in transit, please contact me promptly. I will work with the shipping carrier to investigate and resolve the issue.

  2. Damaged Shipments:

    • If your order arrives damaged, please document the damage and contact me within 7-21 days of receiving the shipment. I will assist you in filing a claim with the shipping carrier.

Contact Information:

If you have any questions or concerns about my shipping policy, please contact me at brenee.ac@gmail.com.

Thank you for choosing B. Renée Arts & Crafts. I appreciate your business and strive to make your shopping experience as smooth as possible.

B. Renée Arts & Crafts
Miami, FL 33130
brenee.ac@gmail.com